In a Q&A at the WSJD Live Conference, Apple CEO Warns Retailers That They Will Only Stay Relevant if Customers ‘Love’ Them
Apple Chief Executive Tim Cook in a recent interview cautioned retailers about Apple Pay: You will only stay relevant if you adopt the technology that your customers want to use.
Mr. Cook was on stage for a Q&A at The WSJD Live global technology conference in October, and talked about Apple’s “skirmish” with CVS and Rite Aid over their refusal to use Apple Pay. He said his customers want to use Apple’s new payments service. In “the long arc of time, you are only relevant if customers love you,” he said.